Refund & Dispute Policy

1. Subscription Cancellation

You may cancel your Mira subscription at any time. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for subsequent periods
• Your data remains accessible; you can re-subscribe at any time

2. Refund Policy

We offer refunds under the following conditions:

• Within 7 days of purchase: Full refund, no questions asked
• Service outage: Pro-rated refund for any period where the service was unavailable for more than 24 consecutive hours
• Billing errors: Immediate full refund for any duplicate or erroneous charges

3. How to Request a Refund

To request a refund, please contact us at contact@openmira.cc with:

• Your account email address
• Date of the charge
• Reason for the refund request

We aim to process all refund requests within 3–5 business days.

4. Dispute Resolution

If you have a billing dispute:

• Step 1: Contact our support team at contact@openmira.cc
• Step 2: We will review and respond within 48 hours
• Step 3: If unresolved, you may escalate through your payment provider

We encourage you to contact us directly before initiating a chargeback, as we can typically resolve issues faster.

5. Non-Refundable Items

• Partially used billing periods (beyond the 7-day window)
• Tokens already consumed during the billing period

6. Contact

For billing and refund inquiries: contact@openmira.cc